FAQ´s
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment method during the checkout process.
2. What is the delivery time for products?
The delivery time varies depending on the selected shipping method and your location. Generally, the estimated delivery time is 3 to 7 business days. Please note that these timeframes are approximate and may be affected by circumstances beyond our control.
3. Do you offer warranties on your products?
Yes, all our products are backed by a manufacturer's warranty. The terms and duration of the warranty may vary depending on the product. Please refer to the product description or contact our support team for specific warranty information on a particular product.
4. Can I return a product if I'm not satisfied?
Yes, we accept returns within 30 days from the date of purchase, provided the product is in its original condition and has not been used. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on the part of AJautosound. Refer to our return policy for more details.
5. How can I contact customer support?
You can contact our support team via email at support@ajautosound.com. We are here to assist you and address any questions or concerns you may have.
6. Do you offer installation services for the products you sell?
Yes, at AJautosound, we offer installation services at our physical store. Our team of experts is trained to install the products we sell and ensure they function properly in your vehicle. Additionally, we provide detailed instructions and technical assistance for customers who prefer to perform the installation themselves. If you need assistance with installation, feel free to reach out to us, and we will be happy to provide guidance and support.
7. What is the warranty claims process?
If you experience any issues with a product covered by our warranty, please contact us immediately via our support email (support@ajautosound.com). We will guide you through the warranty claims process and work to resolve any issues promptly and satisfactorily.
8. What security measures do you take to protect customers' personal information?
At AJautosound, we take the protection of our customers' personal information very seriously. We implement technical and organizational security measures to safeguard your data against unauthorized access, misuse, or disclosure. Additionally, we utilize encryption technologies and adhere to industry best practices to ensure the security of your data.
